The majority of our products, including some of the BDS Essentials range, as well as books, DVDs and gifts/memorabilia are dispatched directly from Head Office. Orders are sent as soon as possible by Royal Mail second class post and normally arrive within five working days, however please allow ten working days before querying a non-delivery. In the event that an item is temporarily out of stock we will notify you of the delay, and dispatch it as soon as it arrives. BDS shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. Delivery charges and estimated timescales are specified as a guideline only. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. BDS shall be under no liability for any delay or failure to deliver the products within estimated timescales. Standard post and packaging applies only to UK, BFPO and Channel Island addresses. For delivery overseas postage and packing will be charged at cost and individuals will be contacted by email or telephone before the order is dispatched. The transportation of packages exceeding 4kg will also incur delivery charges greater than levied at the checkout. Individuals will be contacted by email or telephone before dispatch to discuss delivery costs. BDS carriage charge ranges are: for items 0-500g FOC, 501g-1kg £2.50, 1.1kg-2kg £5.00, 2.1kg-3kg £6.90, 3.1lg-4kg £8.25. Weights and charges are not exhaustive and may be subject to further charges.